MOAI Legal
Terms of Service
Last updated: July 1, 2026
These Terms govern use of the MOAI mobile app, web subscription page, and related digital services.
1. Service
MOAI provides mobile and web-based AI productivity, memo, study, chat, subscription, and related digital services. Features and usage limits may vary by plan, platform, region, device, and product availability.
2. Accounts
Users are responsible for maintaining the confidentiality of their account credentials and for all activity under their account. MOAI may restrict, suspend, or terminate accounts that violate these Terms, abuse the service, attempt fraudulent payments, or interfere with service operations.
3. Subscriptions
MOAI subscriptions provide plan-based usage limits and product access. Subscription benefits, renewal periods, cancellation rules, and billing amounts are shown before purchase. Web card payments may be processed through Creem checkout. iOS and Android in-app purchases are processed by Apple App Store or Google Play.
4. Renewal and Cancellation
Subscriptions renew automatically unless cancelled before the renewal date through the payment provider or platform used for the purchase. Users may manage app store subscriptions through Apple or Google account settings. Web subscriptions may be managed through the available customer portal or by contacting customer support.
5. Refunds
Refund eligibility depends on the payment method, platform rules, product type, usage history, and applicable consumer protection law. App store purchases are handled under Apple or Google policies. Web payments processed through Creem may be reviewed according to Creem and MOAI refund policies.
6. Acceptable Use
Users must not use MOAI for illegal activity, infringement, fraud, harassment, unauthorized scraping, abuse of AI systems, attempts to bypass usage limits, or activity that harms other users, MOAI, payment providers, app stores, or third-party services.
7. Customer Support
For subscription, payment, refund, or account support, contact luvwcs@gmail.com.
8. Changes
MOAI may update these Terms to reflect changes in products, payment providers, laws, or operations. Continued use of the service after updated Terms are posted means the user accepts the updated Terms.